Refund policy

To start a return, you can contact us at Info@actimoss.co.uk. Please note that returns will need to be sent to the following address: 2-6 Portman Place, E2 0LQ 

You can always contact us for any return question at Info@actimoss.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

30-Day Money-Back Guarantee

We stand behind our seamoss 100%. If you’re not completely satisfied with your purchase, contact us within 30 days of delivery for a full refund — no questions asked.