Shipping

Thank you for choosing ActiMoss for your shopping needs. We strive to provide a seamless shopping experience, including prompt and reliable delivery services. Please review the following delivery policy to understand our procedures and expectations.

Delivery Service Provider:
ActiMoss uses Royal Mail and Evri for our courier service.

Delivery Timeframe:
We commit to delivering your order within 1-3 working days from the date of purchase. Please note that delivery times may vary depending on factors such as location, holidays, and unforeseen circumstances.

Delivery Charges:
ActiMoss offers free delivery on all orders within our delivery zones. However, additional charges may apply for expedited shipping or deliveries to remote areas. Any applicable delivery charges will be clearly communicated to you during the checkout process.

Delivery Address:
Please ensure that the delivery address provided during checkout is accurate and complete. ActiMoss cannot be held responsible for any delays or delivery issues resulting from incorrect or incomplete address information.

Delivery Notifications:
Royal Mail will provide notifications regarding the status of your delivery, including estimated delivery times and any attempted delivery notices. Please ensure that someone is available to receive the package at the provided address during the expected delivery window.

Missed Deliveries:
If you are not available to receive your delivery, Royal Mail will typically leave a missed delivery card with instructions on how to reschedule delivery or collect your package from a local depot. It is your responsibility to follow these instructions promptly to ensure successful delivery.

Damaged or Missing Items:
In the unlikely event that your order arrives damaged or is missing items, please contact Actimoss customer service within 48 hours of receiving your delivery. We will work quickly to resolve the issue and ensure your satisfaction.

International Deliveries:
At this time, Actimoss only offers delivery within our designated delivery zones. We do not currently offer international shipping.

Policy Updates:
ActiMoss reserves the right to update or modify this delivery policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.

If you have any questions or concerns regarding our delivery policy, please don't hesitate to contact our customer service team for assistance.

Thank you for choosing Actimoss. We appreciate your business!